Online Sales Agreement

Last updated: October 2025

All users are deemed to have read and accepted this Sales Agreement at the time of registration or checkout.

This agreement constitutes the electronic distance-selling contract between Uludag Gulf Beverages LLC (“Seller”) and the customer (“Buyer”).

1. Purpose

This Agreement defines the rights and obligations of both parties regarding the online sale and delivery of the products listed on the Seller’s e-commerce platform, in accordance with the applicable consumer protection and e-commerce laws of the United Arab Emirates.

2. Seller Information

3. Buyer Information

All registered members who place orders through the Seller’s online store are considered Buyers under this Agreement.

4. Product Information

The type, quantity, brand/model, color, price, and payment method of each product are displayed on the website. Product specifications and availability may change without prior notice, provided that such changes do not affect confirmed orders.

5. General Terms

• The Buyer acknowledges that they have reviewed all pre-contract information regarding the product’s essential features, price, and delivery terms before confirming the order electronically.
• Orders are delivered within a maximum of 30 days unless otherwise stated. Delivery times vary based on destination and product availability.
• If delivery is to a person or address other than the Buyer, the Seller shall not be liable if the recipient refuses delivery.
• The Seller is responsible for delivering products intact, complete, and consistent with the order description, including any applicable warranty certificates and manuals.
• Delivery is conditional upon payment confirmation. If payment is declined or canceled by the issuing bank, the Seller is released from the delivery obligation.
• If a Buyer’s card is later charged back due to unauthorized use not caused by the Buyer’s fault, the Buyer must return the delivered goods within 3 business days. Return shipping in such cases is borne by the Buyer.
• In the event of force majeure (e.g., adverse weather, transport disruption), the Seller must inform the Buyer immediately. The Buyer may then choose to cancel the order, accept an equivalent product, or postpone delivery until the situation is resolved. Refunds for cancellations are processed within 7 business days to the original payment method; the Seller is not responsible for bank-side delays.
• Defective or damaged products covered by warranty should be returned within 7 days of delivery for repair or replacement. Shipping costs are borne by the Seller in such cases. After 7 days, the Buyer must contact the authorized service center directly.
• This Agreement becomes effective once the Buyer confirms acceptance electronically during registration or checkout.

6. Right of Withdrawal (Return Policy)

The Buyer may withdraw from the purchase within 7 days after delivery by notifying the Seller via email, provided that the product has not been used and its packaging remains intact. To process the return, the Buyer must send the original invoice and delivery receipt. Once received, the Seller will initiate a refund within 7 business days through the original payment channel. Shipping costs for voluntary returns are borne by the Buyer.

Items not eligible for return include perishable goods, made-to-order items, opened or used products, software, media (CDs, DVDs, etc.), and hygiene-sensitive products whose packaging has been unsealed.

7. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising herefrom shall be subject to the exclusive jurisdiction of the competent courts of Dubai, UAE.

By confirming the order online, the Buyer acknowledges and accepts all terms of this Sales Agreement.