Shipping & Delivery Policy

Last updated: October 2025

Order Processing

All confirmed orders are processed and handed over to our logistics partner within 3 business days (Monday–Friday) after payment authorization is received.

Delivery time depends on the destination. Within the UAE, most orders are delivered within 1–3 business days after dispatch. Deliveries outside major cities may take slightly longer.

Custom or Made-to-Order Items

For custom-made or special production items, delivery timelines may vary depending on the manufacturing schedule. The estimated delivery period for such products is clearly stated on the respective product pages.

Delays or Exceptional Circumstances

In the rare case of a delay caused by us, you will be notified promptly using the contact details from your account information. Therefore, it is important that your membership and contact details are accurate and up to date.

Deliveries are not made on public holidays or weekends.

Shipping Provider and Guarantee

All shipments are delivered through our authorized logistics partners under the delivery assurance of Uludag Gulf Beverages LLC. Your order will be carefully packaged to ensure safe arrival.

Order Confirmation and Stock Availability

Once your order is confirmed, you will receive an order confirmation email. If any of the ordered items are out of stock, you will be informed by email along with the estimated restock date.

Out-of-Stock and Refund Policy

As our online store operates in real time and allows multiple customers to place orders simultaneously, there is a small chance that a product may run out of stock after your purchase.

In such cases, your order may be placed on backorder for a period of minimum 4 days and maximum 30 days. If the product cannot be delivered within this timeframe, the full payment will be refunded to the same method of payment.

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